Help desk management in a week (Record no. 179721)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00440nam a2200157 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211102t2000 ||||| |||| 00| 0 eng d |
| 020 ## - ISBN | |
| ISBN | 0340849746 |
| -- | 9780340849743 |
| 041 ## - LANGUAGE | |
| Language | English |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Classification Number | 658.8 |
| Call Number | C5 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item Type | Book |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal Author | Chapman, Jacqueline |
| 245 ## - TITLE STATEMENT | |
| Title | Help desk management in a week |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of Publication | London |
| Name of Publisher | Hodder & Stoughton |
| Date of Copyright | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 96p. : charts, ill., |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | CUSTOMER SERVICES - Management. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Actual Value (Donation) | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Donation number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lending | Library, University of Moratuwa | Library, University of Moratuwa | Lending Collection | 07/05/2021 | Donations | 285.00 | 285.00 | 1 | 658.8 C5 | D1051 | 26/11/2021 | 19/11/2021 | LB/DON/08/2021 | 285.00 | 07/05/2021 | Book |