Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction (Record no. 19175)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 010050000a22002650004500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160712b2007 xxu||||| |||| 00| 0 eng d |
| 041 ## - LANGUAGE | |
| Language | English |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Classification Number | 004:65(043) |
| Call Number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item Type | Thesis |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal Author | Sri-Nammuni, Nadeera |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Supervisor | Dr. Kennedy Gunawardane |
| Relator Term | supervisor |
| 245 ## - TITLE STATEMENT | |
| Title | Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of Copyright | [2007] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 100p. : tables |
| 500 ## - GENERAL NOTE | |
| General Note | TH1542<br/> |
| 502 ## - DISSERTATION NOTE | |
| Name of granting institution | University of Moratuwa |
| 502 ## - DISSERTATION NOTE | |
| Name of granting institution | University of Moratuwa |
| Department | Department of Computer Science & Engineering |
| Faculty | Faculty of Engineering |
| Year of Granted | 2007 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
| Degree Type | MBA in Information Technology |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| URL | <a href="http://dl.lib.mrt.ac.lk/handle/123/600">http://dl.lib.mrt.ac.lk/handle/123/600</a> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | INFORMATION TECHNOLOGY - Dissertation |
| 9 (RLIN) | 6543 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | COMPUTER SCIENCE AND ENGINEERING - Dissertation |
| 9 (RLIN) | 6542 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | BANKS AND BANKING - Sri Lanka |
| 9 (RLIN) | 2058 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | BANKS AND BANKING - Information Systems |
| 9 (RLIN) | 12327 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | CUSTOMER RELATIONS - Management |
| 9 (RLIN) | 3931 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Shelving Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Library, University of Moratuwa | Library, University of Moratuwa | Thesis Collection | 14/01/2014 | DCS 06/72 | 004:65(043) | 92252 | 14/01/2014 | 14/01/2014 | Thesis |