The CRM handbook : (Record no. 171598)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00587 a2200193 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161108t2002 xxu||||| |||| 00| 0 eng d |
| 020 ## - ISBN | |
| ISBN | 0201730626 |
| 041 ## - LANGUAGE | |
| Language | English |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Classification Number | 658.89:005.344 |
| Call Number | D8 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item Type | Book |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal Author | Dyche, Jill |
| 245 ## - TITLE STATEMENT | |
| Title | The CRM handbook : |
| Remainder of title | a business guide to customer relationship management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of Publication | Boston |
| Name of Publisher | Addison-Wesley |
| Date of Copyright | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 307p. : ill. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Addison-Wesley Information Technology Series |
| 500 ## - GENERAL NOTE | |
| General Note | Index included |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | CUSTOMER RELATIONS-Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Electronic commerce |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Shelving Number | Total Renewals | Date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Library, University of Moratuwa | Library, University of Moratuwa | Permanent Reference Collection | 07/10/2016 | 8350.00 | 658.89:005.344 D8 | 110857 | 07/10/2016 | 10437.50 | 05/10/2016 | Book | ||||||||
| Library, University of Moratuwa | Library, University of Moratuwa | Lending Collection | 07/10/2016 | 8350.00 | 1 | 658.89:005.344 D8 | 110858 | 20/01/2017 | 10437.50 | 07/10/2016 | Book | 03-40-02 | 1 | 05/01/2017 | |||||
| Library, University of Moratuwa | Library, University of Moratuwa | Lending Collection | 07/10/2016 | 8350.00 | 658.89:005.344 D8 | 110859 | 07/10/2016 | 10437.50 | 07/10/2016 | Book | 03-39-01 |