Library, University of Moratuwa, Sri Lanka catalog

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Wendakoon, Isuru S.

Assessment of service quality perceived by passengers at Bandaranayake International Airport, Katunayake - Moratuwa Department of Civil Engineering, University of Moratuwa 2017 - xi, 59p. : col. graphs, ill., tables, References included CD ROM

Subjects--Topical Terms:
CIVIL ENGINEERING-Thesis
TRANSPORTATION-Thesis
AIRPORTS-Sri Lanka
SERVICE QUALITY-AIRPORTS-Colombo-Sri Lanka
SERVICE DELIVERY
CUSTOMER EXPECTATIONS
CUSTOMER SATISFACTION

Index Terms--Curriculum Objective:
MSc in Transportation

Universal Decimal Class. No.: 656(043)

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