| 000 | 00492aam a2200157 4500 | ||
|---|---|---|---|
| 008 | 210429t1997 ||||| |||| 00| eng d | ||
| 020 | _a8175140151 | ||
| 041 | _aeng | ||
| 080 |
_a658.56 _bS8 |
||
| 100 | _aStamatis, D. H. | ||
| 245 |
_aTotal quality service : _bprinciples, practices, and implementation |
||
| 260 |
_aNew Delhi _bVanity Books _c1997 |
||
| 300 |
_axiii, 318p. : charts, ill., tables, _bBibliography and index included |
||
| 650 |
_aQUALITY CONTROL _97533 |
||
| 942 | _cBK | ||
| 999 |
_c71226 _d71226 |
||