000 006470000a22001930004500
245 _aValue stream management for the lean office : eight steps to planning, mapping, and sustaining lean improvements in administrative areas
100 _aTapping, Don
_923662
100 _aShuker, Tom
_923663
260 _aNew York
_bProductivity Press
_c2003
300 _aiii, 171p. : ill. (some col.)
500 _aCD ROM included ; References and index included
020 _a1563272466
080 _a658.5
_bT3
650 _aPRODUCTION MANAGEMENT
650 _aPRODUCTION CONTROL
650 _aOFFICE MANAGEMENT
041 _aEN
942 _cBK
_06
999 _c37155
_d37155