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The CRM handbook : a business guide to customer relationship management

by Dyche, Jill.

Language: English Publisher: Boston Addison-Wesley 2002Availability: Items available for loan: Library, University of Moratuwa (2). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.89:005.344 D8 (1). Location(s): Lending Collection Call number: 658.89:005.344 D8.

Introduction to e-commerce

by Rayport, Jeffrey F | Jaworski, Bernard J.

Edition: 2nd ed.Language: EN Publisher: Boston McGraw-Hill/Irwin 2003Availability: Items available for loan: Library, University of Moratuwa (10). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.8:004 R3 (1). Location(s): On Request Collection Call number: 658.8:004 R3.


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