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Service operations management : improving service delivery by Johnston , Robert | Clark, Graham | Shulver, Michael. Edition: 4th ed.Language: English Publisher: Noida Pearson India Education 2018Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 J6.
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Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, Ajay. Edition: 4th ed.Language: English Publisher: New Delhi Tata McGraw-Hill 2008Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 S4.
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Services marketing : people technology strategy by Wirtz, Jochen | Lovelock, Christopher | Chatterjee, Jayanta. Edition: 8th ed.Language: English Publisher: Noida Pearson India Education Services 2018Availability: Items available for loan: Library, University of Moratuwa (4). Location(s): Lending Collection Call number: 658.8 W5.
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Steel heat treatment handbook : equipment and process design by Totten, George E. ed. Edition: 2nd ed.Language: English Publisher: Boca Raton Taylor & Francis 2007Availability: Items available for loan: Library, University of Moratuwa (2). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 669.14.046(035) S8 (1). Location(s): Lending Collection Call number: 669.14.046(035) S8.
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Strategic management of technology and innovation by Burgelman, Robert A | Christensen, Clayton M | Wheelwright, Steven C. Edition: 5th ed.Language: English Publisher: Boston McGraw-Hill Irwin 2009Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.589 B8.
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Strategic management of technology and innovation by Burgelman, Robert A | Maidique, Modesto A | Wheelwright, Steven C. Edition: 2nd ed.Language: English Publisher: Boston Irwin 1996Availability: Items available for loan: Library, University of Moratuwa (2). Location(s): Lending Collection Call number: 658.589 B8.
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Sustainable power systems : modelling, simulation and analysis by Karki, Nava Raj [ed.] | Karki, Rajesh [ed.] | Verma, Ajit Kumar | Choi, Jaeseok. Language: English Publisher: Springer 2017Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 620.9 S8.
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This is service design thinking : basics-tools-cases by Stickdorn, Marc | Schneider, Jakob. Language: English Publisher: Hoboken John Wiley 2011Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.64 S8.
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Understanding industry by Baddeley, J.M. Edition: 2nd ed.Language: English Publisher: London Butterworths 1983Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.5 B3.
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Woods and woodworking for industrial arts by Olson, Delmar W. Language: English Publisher: Englewood Cliffs Prentice-Hall 1958Availability: Items available for loan: Library, University of Moratuwa (1). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 745.51 O4 (1). Location(s): Lending Collection Call number: 745.51 O4.
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