TY  - BOOK
AU  - Jayarathne, W.L.S.
AU  - Prof. G.D. Samarasinghe
TI  - Impact of perceived organizational determinants on adoption of an effective customer relationship management system
PY  - 2018///]
KW  - ORGANIZATIONAL DETERMINANTS CUSTOMER RETENTION
KW  -  CUSTOMER RELATIONSHIP MANAGEMENT, CRM
KW  - TECHNOLOGY ACCEPTANCE MODEL  MANAGEMENT OF TECHNOLOGY - Dissertation
KW  - MBA in Management of Technology
UR  - http://dl.lib.uom.lk/handle/123/18074
ER  -