TY  - BOOK
AU  - Edirisooriya, Maninda Wickrema
AU  - Dr. Indra Mahakalanda
AU  - Ms. Tolusha Yapa
TI  - Developing a framework for automating technical support via conversational agents
PY  - 2018///]
KW  - CHATBOT
KW  - CONVERSATIONAL AGENT
KW  - ANALYTICAL HIERARCHY PROCESS
KW  - QUALITY FUNCTION DEVELOPMENT
KW  - AUTOMATION
KW  - TECHNICAL SUPPORT
KW  - MANAGEMENT OF TECHNOLOGY - Dissertation
KW  - MBA in Management of Technology
UR  - http://dl.lib.uom.lk/handle/123/17800
ER  -