TY  - GEN
AU  - Tennant, Geoff
TI  - Six sigma : SPC and TQM in manufacturing and services
SN  - 0566083744
PY  - 2001///
CY  - Hampshire
PB  - Gower
KW  - QUALITY CONTROL - Statistical methods
KW  - PRODUCTION MANAGEMENT - Statistical methods
KW  - TOTAL QUALITY MANAGEMENT
KW  - CUSTOMER SERVICES - Quality control - Statistical methods
ER  -