TY  - GEN
AU  - Laguna, Manuel 
AU  - Marklund, Johan
TI  - Business process modeling, simulation and design 
SN  - 9781439885253
PY  - 2013///
CY  - Bocsa Raton
PB  - CRC Press
KW  - INDUSTRIAL MANAGEMENT
KW  - BUSINESS PLANNING
KW  - Reengineering(Management)
ER  -