TY - GEN AU - Sharp,  Alec AU - McDermott, Patrick TI - Workflow modeling: tools for process improvement and application development SN - 9781596931923 PY - 2009/// CY - Boston PB - Artech House KW - REENGINEERING(Management) KW - ORGANIZATIONAL CHANGE KW - INDUSTRIAL MANAGEMENT KW - WRKFLOW KW - Proect management ER -