TY  - GEN
AU  - Dumas, Marlon 
AU  - La Rosa, Marcello
AU  - Mendling, Jan
AU  - Reijers, Hajo A.
TI  - Fundamentals of business process management 
SN  - 9783642331428
PY  - 2013///
CY  - Heidelberg
PB  - Springer-Verlag
KW  - REENGINEERING(Management)
KW  - BUSINESS-Data processing-Management
KW  - BUSINESS AND MANAGEMENT
ER  -