TY  - GEN
AU  - Crosby, Philip B.
TI  - Let's talk quality : 96 questions you always wanted to ask Phil Crosby
SN  - 0070145652
PY  - 1989///
CY  - New York
PB  - McGraw-Hill Publishing Company
KW  - QUALITY ASSURANCE
KW  - Quality Management
N1  - Index included
ER  -