TY  - BOOK
AU  - Knod, Edward M.
AU  - Schonberger, Richard J.
TI  - Operations management : : meeting customers' demands
SN  - 0072320591
PY  - 2001///
CY  - Boston
PB  - McGraw-Hill Irwin
KW  - PRODUCTION MANAGEMENT
KW  - OPERATIONS MANAGEMENT
ER  -