Stamatis, D. H.
Total quality service : principles, practices, and implementation - New Delhi Vanity Books 1997 - xiii, 318p. : charts, ill., tables, Bibliography and index included
8175140151
QUALITY CONTROL
658.56 / S8
Total quality service : principles, practices, and implementation - New Delhi Vanity Books 1997 - xiii, 318p. : charts, ill., tables, Bibliography and index included
8175140151
QUALITY CONTROL
658.56 / S8