Gunawardane, Gamini
Service management : concepts, principles and applications for Sri Lanka - Colombo 10 Dayawansa Jayakody and Company 2017 - vi, 378p., index & references included
9789556863802
SERVICE MANAGEMENT
SERVICE QUALITY
CUSTOMER RELATIONS MANAGEMENT
HUMAN RESOURSE MANAGEMENT
658.6(548.7) / G8
Service management : concepts, principles and applications for Sri Lanka - Colombo 10 Dayawansa Jayakody and Company 2017 - vi, 378p., index & references included
9789556863802
SERVICE MANAGEMENT
SERVICE QUALITY
CUSTOMER RELATIONS MANAGEMENT
HUMAN RESOURSE MANAGEMENT
658.6(548.7) / G8