| 000 | 00884nam a2200241 4500 | ||
|---|---|---|---|
| 008 | 220128t2018 ||||| |||| 00| 0 eng d | ||
| 041 | _aeng | ||
| 080 | _a62:65(043) | ||
| 100 | _aBoralugoda, K.D. | ||
| 245 |
_aCustomer perception towards CRM system and its effect on customer loyalty : _ba case of licensed financial companies in Sri Lanka |
||
| 260 | _c[2018] | ||
| 300 |
_a128p. : charts, graphs, ill., tables, _eCD-ROM |
||
| 502 |
_cTM _dFAC_M _gUniversity of Moratuwa _o18 |
||
| 650 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 650 | _aSERVICE QUALITY | ||
| 650 | _aCUSTOMER LOYALTY | ||
| 650 |
_aLICENSED FINANCIAL COMPANIES -Sri Lanka _919404 |
||
| 650 | _aMANAGEMENT OF TECHNOLOGY - Dissertation | ||
| 658 | _aMBA in Management of Technology | ||
| 700 |
_aProf. G.D. Samarasinghe _esup |
||
| 856 | _uhttp://dl.lib.uom.lk/handle/123/17803 | ||
| 942 | _cTH | ||
| 999 |
_c180353 _d180353 |
||