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ප්‍රමිතිකරණය සහ පාරිභෝගික ආරක්ෂණය

by බණ්ඩාර, ආර්.එම්.ජේ.

Language: සිංහල (Sinhala) Publisher: Mattegoda Sakusuba 2008Other title: Pramithikaranaya saha paaribhogika aarakshanaya.Availability: Items available for loan: Library, University of Moratuwa (4). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 006(548.7) B3 (1). Location(s): Lending Collection Call number: 006(548.7) B3.

Assessment of users' perceived service quality and brand equity in telecommunication services in Sri Lanka : evidence from corporate/large and medium business subscriber groups

by De Silva, A.H.W.L | Eng. Kithsiri Samarasinghe [supervisor].

Language: English Publisher: [2010]Dissertation note: University of Moratuwa Department of Management of Technology Faculty of Engineering 2010 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Churn management in Sri Lankan retail mobile market

by Adikari, A.A.R.E | Mr. Kithsiri Samarasinghe [supervisor] | Mr. Shanaka Rabel [supervisor].

Language: English Publisher: [2007]Dissertation note: University of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Competitiveness and barriers of Sri Lankan pay television industry

by Palawinna, Chandith | Mr. A.T.L.K. Samarasinghe [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Management of Technology University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Customer relationship management systems in the Sri Lankan hospitality industry for sustained growth and development

by Wijewansa, S.M | Mr. Pradeep Randiwela [supervisor] | Dr. Chathura de Silva [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Determinants of customer switching behavior in telecommunication industry - Sri Lankan context

by Kumaresh, R | Prof.Gihan Dias [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Civil Engineering University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 005.8(043) (1). : Location(s): Thesis Collection Call number: 005.8(043) .

Help desk management in a week

by Chapman, Jacqueline.

Language: English Publisher: London Hodder & Stoughton 2000Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 C5.

Identifying customer satisfaction of software projects from software project metrics

by Sinthooran, Jeyabalan | Dr. Indika Perera [supervisor].

Language: English Publisher: [2019]Dissertation note: Department of Computer Science & Engineering Faculty of Engineering University of Moratuwa 2019 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043).

The impact of trust and perceived risk on customer intention to use digitaized services : a case in the Sri Lankan telecommunication industry

by Arachchige, Sahani Matara | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Multimodal user interaction framework for context aware e-commerce

by Hewawalpita, Supun Gothama Sirisena | Dr. G.I.U.S. Perera [supervisor].

Language: English Publisher: [2019]Dissertation note: Department of Computer Science & Engineering Faculty of Engineering University of Moratuwa 2019 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043).

People and culture in construction : a reader

by Dainty, Andrew ; Green, Stuart ; Bagilhole Barbara eds.

Language: EN Publisher: Abingdon Taylor & Francis 2007Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 69:005.95/.96 P4.

Predicting future equipment market demand for a retail shop

by Aninthetha, U | Mr. Saminda Premaratne [supervisor].

Language: English Publisher: [2016]Dissertation note: University of Moratuwa 2016 Department of Information Technology Faculty of Information Technology Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043).

Service design : from insight to implementation

by Polaine, Andrew | Lovlie, Lavrans | Reason, Ben.

Language: English Publisher: Brooklyn Rosenfeld Media 2013Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658,64 P6.

Service management and marketing : customer management in service competition

by Gronroos, Christian .

Edition: 3rd ed.Language: English Publisher: New Delhi John Wiley 2007Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 G7.

Service quality of health care delivery of public sector hospitals : a case study based on western province hospitals in Sri Lanka

by Gunasekara, G.S.P | Prof. S.W.S.B. Dasanayake [supervisor].

Language: English Publisher: [2010]Dissertation note: University of Moratuwa Department of Management of Technology Faculty of Engineering 2010 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Services marketing : integrating customer focus across the firm

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, Ajay.

Edition: 4th ed.Language: English Publisher: New Delhi Tata McGraw-Hill 2008Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 S4.

Services marketing : people technology strategy

by Wirtz, Jochen | Lovelock, Christopher | Chatterjee, Jayanta.

Edition: 8th ed.Language: English Publisher: Noida Pearson India Education Services 2018Availability: Items available for loan: Library, University of Moratuwa (4). Location(s): Lending Collection Call number: 658.8 W5.

Six sigma : SPC and TQM in manufacturing and services

by Tennant, Geoff.

Language: EN Publisher: Hampshire Gower 2001Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.56 T4.

Supply chain management : strategy, planning, and operation

by Chopra, Sunil | Meindl, Peter.

Edition: 3rd ed.Language: English Publisher: Upper Saddle River Pearson 2007Availability: Items available for loan: Library, University of Moratuwa (5). Location(s): Lending Collection Call number: 658.711 C5.

Supply chain management : strategy, planning, and operation

by Chopra, Sunil | Meindl, Peter | Kalra, Dharam Vir.

Edition: 5th ed.Language: English Publisher: Delhi Pearson 2013Availability: Items available for loan: Library, University of Moratuwa (4). Location(s): Lending Collection Call number: 658.711 C5.


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