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Customer relationship management practices towards customer brand engagement : evidence from the hotel industry in Sri Lanka

by Kumarapeli, K. G. N | Dr. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2016]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

The Effectiveness of customer relationship management techniques adopted by fast food industry in Sri Lanka

by Premson, Mathivannan | Dr. L.L. Ekanayake [supervisor].

Language: English Publisher: [2017]Dissertation note: Department of Civil Engineering Faculty of Engineering University of Moratuwa 2017 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 69:005.8(043) (1). : Location(s): Thesis Collection Call number: 69:005.8(043).


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