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Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction

by Sri-Nammuni, Nadeera | Dr. Kennedy Gunawardane [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Business communication and customer relations : for JAIIB examination

by Tthe Indian Institute of Bankers.

Language: EN Publisher: New Delhi Macmillan India 2003Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.284 B8.

Competitiveness and barriers of Sri Lankan pay television industry

by Palawinna, Chandith | Mr. A.T.L.K. Samarasinghe [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Management of Technology University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Construction stakeholder management

by Chinyio, Ezekiel [ed.] | Olomolaiye, Paul [ed.].

Language: English Publisher: Chichester Wiley-Blackwell 2010Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 624:005.8 C6.

Corporate social responsibility : doing the most good for your company and your cause

by Kotler, Philip | Lee, Nancy.

Publisher: Hoboken John Wiley & Sons 2005Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658:005.35 K6.

The CRM handbook : a business guide to customer relationship management

by Dyche, Jill.

Language: English Publisher: Boston Addison-Wesley 2002Availability: Items available for loan: Library, University of Moratuwa (2). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.89:005.344 D8 (1). Location(s): Lending Collection Call number: 658.89:005.344 D8.

Customer relationship management : concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 3rd ed. Language: English Publisher: London Routledge 2015Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89:005.344 B8.

Customer relationship management : concepts and technologies

by Buttle, Francis.

Edition: 2nd ed.Language: English Publisher: London Routledge 2011Availability: Items available for loan: Library, University of Moratuwa (5). Location(s): Lending Collection Call number: 658.89:005.344 B8.

Customer relationship management systems in the Sri Lankan hospitality industry for sustained growth and development

by Wijewansa, S.M | Mr. Pradeep Randiwela [supervisor] | Dr. Chathura de Silva [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Determinants of customer switching behavior in telecommunication industry - Sri Lankan context

by Kumaresh, R | Prof.Gihan Dias [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Civil Engineering University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 005.8(043) (1). : Location(s): Thesis Collection Call number: 005.8(043) .

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

by Treacy, Michael | Wiersema, Fred.

Language: English Publisher: New York Basic Books 1995Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 T7.

Divide and conquer : target your customers through market segmentation

by Webber, Harry.

Language: English Publisher: New York John Wiley & Sons 1998Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89 W4.

Evaluation of the satisfaction in terms of product quality of women's casual wear in Sri Lanka

by Appuhamy, K.H.A. George Edward | Dr. Rivini Matharaarachchi [supervisor].

Language: English Publisher: [2019]Dissertation note: Department of Textile & Clothing Technology Faculty of Engineering University of Moratuwa 2019 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 677(043) (1). : Location(s): Thesis Collection Call number: 677(043).

Factors affecting buying behavior of consumers with loyalty cards

by Wishvanath, I.W.Gihan | Mr. T.M.J.A. Cooray [supervisor].

Language: English Publisher: [2015]Dissertation note: Department of Mathematics Faculty of Engineering University of Moratuwa 2015 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 519.8(043) (1). : Location(s): Thesis Collection Call number: 519.8(043).

The Future of self-service in a cashless society

by Wickremasinghe, Don Noel Laksman | Prof. A.A.D.A.J. Perera [supervisor].

Language: English Publisher: [2012]Dissertation note: University of Moratuwa Department of Civil Engineering Faculty of Engineering 2012 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 005.8(043) (1). : Location(s): Thesis Collection Call number: 005.8(043) .

The Gamification revolution : how leaders leverage game mechanics to crush the competition

by Zichermann, Gabe | Linder, Joselin.

Language: English Publisher: New York McGraw-Hill Education 2013Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.84 Z5.

A Handbook of management and leadership : a guide to managing for results

by Armstrong, Michael | Stephens, Tina.

Language: English Publisher: New Delhi Kogan Page India 2008Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 005(035) A7.

Harvard business review on customer relationship management

Language: EN Publisher: Boston Harvard Business School 1998Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89:005.344 H3.

Leading the starbucks way : 5 principles for connecting with your customers, your products and your people

by Michelli, Joseph A.

Language: English Publisher: New York McGraw-Hill 2014Availability: No items available : Checked out (1).

Lean solutions : how companies and customers can create value and wealth together

by Womack, James P | Jones, Daniel T.

Language: English Publisher: New York Simon & Schuster 2015Availability: Items available for loan: Library, University of Moratuwa (6). Location(s): Lending Collection Call number: 658.5 W6.


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