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Customer perception towards CRM system and its effect on customer loyalty : a case of licensed financial companies in Sri Lanka

by Boralugoda, K.D | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Factors affecting customer value, satisfaction, and loyalty of digital self-service mobile applications

by Jayawickrama, Jayasekara Pathiranage Dona Imasha Supun | Dr. Kutila Gunasekera [supervisor].

Language: English Publisher: [2021]Dissertation note: Department of Computer Science & Engineering Faculty of Engineering University of Moratuwa 2021 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043).

Factors affecting on corporate customer loyalty in mobile communication industry in Sri Lanka

by Andradi, Thakshila Prasad | Dr. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2016]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).


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