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Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction

by Sri-Nammuni, Nadeera | Dr. Kennedy Gunawardane [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Competitiveness and barriers of Sri Lankan pay television industry

by Palawinna, Chandith | Mr. A.T.L.K. Samarasinghe [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Management of Technology University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Customer relationship management systems in the Sri Lankan hospitality industry for sustained growth and development

by Wijewansa, S.M | Mr. Pradeep Randiwela [supervisor] | Dr. Chathura de Silva [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Determinants of customer switching behavior in telecommunication industry - Sri Lankan context

by Kumaresh, R | Prof.Gihan Dias [supervisor].

Language: English Publisher: [2009]Dissertation note: Faculty of Engineering Department of Civil Engineering University of Moratuwa 2009 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 005.8(043) (1). : Location(s): Thesis Collection Call number: 005.8(043) .

Evaluation of the satisfaction in terms of product quality of women's casual wear in Sri Lanka

by Appuhamy, K.H.A. George Edward | Dr. Rivini Matharaarachchi [supervisor].

Language: English Publisher: [2019]Dissertation note: Department of Textile and Apparel Engineering Faculty of Engineering University of Moratuwa 2019 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 677(043) (1). : Location(s): Thesis Collection Call number: 677(043).

Factors affecting buying behavior of consumers with loyalty cards

by Wishvanath, I.W.Gihan | Mr. T.M.J.A. Cooray [supervisor].

Language: English Publisher: [2015]Dissertation note: Department of Mathematics Faculty of Engineering University of Moratuwa 2015 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 519.8(043) (1). : Location(s): Thesis Collection Call number: 519.8(043).

The Future of self-service in a cashless society

by Wickremasinghe, Don Noel Laksman | Prof. A.A.D.A.J. Perera [supervisor].

Language: English Publisher: [2012]Dissertation note: University of Moratuwa Department of Civil Engineering Faculty of Engineering 2012 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 005.8(043) (1). : Location(s): Thesis Collection Call number: 005.8(043) .

Web based customer complain management system for Sri Lanka Telecom PLC

by de Silva, S.H. Sanjeevani Dinesh | Dr. Gamini Wijayarathna [supervisor].

Language: English Publisher: [2008]Dissertation note: University of Moratuwa Department of Information Technology Faculty of Information Technology 2008 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043) .


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