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Business communication and customer relations : for JAIIB examination

by Tthe Indian Institute of Bankers.

Language: EN Publisher: New Delhi Macmillan India 2003Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.284 B8.

Construction stakeholder management

by Chinyio, Ezekiel [ed.] | Olomolaiye, Paul [ed.].

Language: English Publisher: Chichester Wiley-Blackwell 2010Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 624:005.8 C6.

Corporate social responsibility : doing the most good for your company and your cause

by Kotler, Philip | Lee, Nancy.

Publisher: Hoboken John Wiley & Sons 2005Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658:005.35 K6.

The CRM handbook : a business guide to customer relationship management

by Dyche, Jill.

Language: English Publisher: Boston Addison-Wesley 2002Availability: Items available for loan: Library, University of Moratuwa (2). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.89:005.344 D8 (1). Location(s): Lending Collection Call number: 658.89:005.344 D8.

Customer relationship management : concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 3rd ed. Language: English Publisher: London Routledge 2015Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89:005.344 B8.

Customer relationship management : concepts and technologies

by Buttle, Francis.

Edition: 2nd ed.Language: English Publisher: London Routledge 2011Availability: Items available for loan: Library, University of Moratuwa (5). Location(s): Lending Collection Call number: 658.89:005.344 B8.

The Discipline of market leaders : choose your customers, narrow your focus, dominate your market

by Treacy, Michael | Wiersema, Fred.

Language: English Publisher: New York Basic Books 1995Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 T7.

Divide and conquer : target your customers through market segmentation

by Webber, Harry.

Language: English Publisher: New York John Wiley & Sons 1998Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89 W4.

The Gamification revolution : how leaders leverage game mechanics to crush the competition

by Zichermann, Gabe | Linder, Joselin.

Language: English Publisher: New York McGraw-Hill Education 2013Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.84 Z5.

A Handbook of management and leadership : a guide to managing for results

by Armstrong, Michael | Stephens, Tina.

Language: English Publisher: New Delhi Kogan Page India 2008Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 005(035) A7.

Harvard business review on customer relationship management

Language: EN Publisher: Boston Harvard Business School 1998Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.89:005.344 H3.

Leading the starbucks way : 5 principles for connecting with your customers, your products and your people

by Michelli, Joseph A.

Language: English Publisher: New York McGraw-Hill 2014Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.114 M5.

Lean solutions : how companies and customers can create value and wealth together

by Womack, James P | Jones, Daniel T.

Language: English Publisher: New York Simon & Schuster 2015Availability: Items available for loan: Library, University of Moratuwa (6). Location(s): Lending Collection Call number: 658.5 W6.

Mahajana sanniwedana prathipaththiya : thorathuru anaawaranaya kireema haa huwamaaru kireema

by Asian Development Bank.

Language: SI Publisher: Colombo ADB 2005Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 339.732.2 A8.

Managing customer relationships : a strategic framework

by Peppers, Don | Rogers, Martha.

Edition: 2nd ed.Language: English Publisher: Hoboken John Wiley & Sons 2011Availability: Items available for loan: Library, University of Moratuwa (4). Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.89:005.344 P4 (1). Location(s): Lending Collection Call number: 658.89:005.344 P4.

Master data management and data governance

by Berson, Alex | Dubov, Larry.

Edition: 2nd ed.Language: English Publisher: New York McGraw-Hill 2011Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8:004 B4.

Predicting market success : new ways to measure customer loyalty and engage consumers with your brand

by Passikoff, Robert.

Language: EN Publisher: Hoboken John Wiley 2006Availability: Items available for loan: Library, University of Moratuwa (2). Location(s): Lending Collection Call number: 658.818 P3.

Service management : concepts, principles and applications for Sri Lanka

by Gunawardane, Gamini.

Language: English Publisher: Colombo 10 Dayawansa Jayakody and Company 2017Availability: Items available for loan: Library, University of Moratuwa (3). Location(s): Lending Collection Call number: 658.6(548.7) G8.

We : the ideal customer relationship

by Yastrow, Steve.

Language: English Publisher: New York Select Books Inc. 2007Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.818 Y3.


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