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Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction

by Sri-Nammuni, Nadeera | Dr. Kennedy Gunawardane [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Web based customer complain management system for Sri Lanka Telecom PLC

by de Silva, S.H. Sanjeevani Dinesh | Dr. Gamini Wijayarathna [supervisor].

Language: English Publisher: [2008]Dissertation note: University of Moratuwa Department of Information Technology Faculty of Information Technology 2008 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043) .


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