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Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction

by Sri-Nammuni, Nadeera | Dr. Kennedy Gunawardane [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Customer relationship management systems in the Sri Lankan hospitality industry for sustained growth and development

by Wijewansa, S.M | Mr. Pradeep Randiwela [supervisor] | Dr. Chathura de Silva [supervisor].

Language: English Publisher: [2007]Dissertation note: University of MoratuwaUniversity of Moratuwa Department of Computer Science & Engineering Faculty of Engineering 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004:65(043) (1). : Location(s): Thesis Collection Call number: 004:65(043) .

Service management : concepts, principles and applications for Sri Lanka

by Gunawardane, Gamini.

Language: English Publisher: Colombo 10 Dayawansa Jayakody and Company 2017Availability: Items available for loan: Library, University of Moratuwa (3). Location(s): Lending Collection Call number: 658.6(548.7) G8.


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