TY  - GEN
ED  - Tthe Indian Institute of Bankers
TI  - Business communication and customer relations : for JAIIB examination
SN  - 1403909687
PY  - 2003///
CY  - New Delhi
PB  - Macmillan India
KW  - BUSINESS COMMUNICATION
KW  - CUSTOMER SERVICE
KW  - CUSTOMER RELATIONS
ER  -