TY  - GEN
AU  - Wijewansa, S.M.
AU  - Mr. Pradeep Randiwela
AU  - Dr. Chathura de Silva
TI  - Customer relationship management systems in the Sri Lankan hospitality industry for sustained growth and development
PY  - 2007///]
KW  - INFORMATION TECHNOLOGY - Dissertation
KW  - COMPUTER SCIENCE AND ENGINEERING - Dissertation
KW  - CUSTOMER RELATIONS - Management
KW  - CUSTOMER SERVICES - Management
KW  - HOTELS AND MOTELS - Sri Lanka
KW  - MBA in Information Technology
N1  - TH1543

UR  - http://dl.lib.mrt.ac.lk/handle/123/1984
ER  -