TY  - BOOK
AU  - Boralugoda, K.D.
AU  - Prof. G.D. Samarasinghe
TI  - Customer perception towards CRM system and its effect on customer loyalty: a case of licensed financial companies in Sri Lanka
PY  - 2018///]
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
KW  - SERVICE QUALITY
KW  - CUSTOMER LOYALTY
KW  - LICENSED FINANCIAL COMPANIES -Sri Lanka
KW  - MANAGEMENT OF TECHNOLOGY - Dissertation
KW  - MBA in Management of Technology
UR  - http://dl.lib.uom.lk/handle/123/17803
ER  -