TY  - BOOK
AU  - Peiris, R.D.S.
AU  - Prof. Nalin Abeysekera
AU  - Mrs. G.N. Kuruppu
TI  - Effect of customer perceived CRM on service quality : a case of a software development company in Sri Lanka
PY  - 2018///]
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
KW  -  CUSTOMER PERCEIVED CRM
KW  - SOFTWARE DEVELOPMENT COMPANIES - Sri Lanka
KW  - SERVICE QUALITY - Customer Orientation
KW  -  MANAGEMENT OF TECHNOLOGY - Dissertation
KW  - MBA in Management of Technology
UR  - http://dl.lib.uom.lk/handle/123/18090
ER  -