TY  - GEN
AU  - Polaine, Andrew 
AU  - Lovlie, Lavrans
AU  - Reason, Ben
TI  - Service design : : from insight to implementation 
SN  - 9781933820330
PY  - 2013///
CY  - Brooklyn
PB  - Rosenfeld Media
KW  - SERVICE INDUSTRIES
KW  - CUSTOMER SERVICES
KW  - DESIGN
N1  - Index included
ER  -